Welcome to NatureNest Gardens Store! These Terms and Conditions (“Terms”) govern your access to and use of our website newgardenplantsus.com and any purchases you make from us. By accessing our site and purchasing our products, you agree to be bound by these Terms. Please read them carefully.

1. Our Commitment to You

At NatureNest Gardens Store, we are dedicated to serving our eco-conscious community by providing healthy, vibrant perennial plants that bring beauty and purpose to your garden. These Terms are designed to create a transparent and trustworthy relationship between us, ensuring a seamless experience from browsing to planting and beyond.

2. Website Use and Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of NatureNest Gardens Store or its suppliers and is protected by intellectual property laws. You may access and use this content for personal, non-commercial purposes only. Any unauthorized use, including reproduction or distribution, is strictly prohibited.

3. Product Information and Categories

We specialize in the following categories of live perennial plants:

  • Hummingbird Perennial Plants
  • Pollinator Perennial Plants
  • Rain Garden Perennial Plants
  • Shade Plants and Flowers
  • Sun Plants and Flowers
  • US Native Plants

Our plants are carefully selected for their quality and environmental benefits. Product descriptions, including size, bloom time, and care instructions, are provided to help you make informed choices. While we strive for accuracy, slight variations may occur due to the natural nature of live plants.

4. Ordering and Payment Terms

Placing an Order

By placing an order, you offer to purchase the selected products at the listed prices. You are responsible for providing accurate shipping and payment information.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. Your payment information is encrypted and handled in compliance with industry standards.

Pricing and Taxes

All prices are listed in US dollars. We reserve the right to adjust prices due to market changes or errors. Applicable taxes will be calculated and added during checkout where required by law.

5. Shipping and Delivery

We ship globally, excluding Asia and some remote areas due to logistical constraints. Please note the following:

  • Order Processing: Orders are processed within 1-2 business days.
  • Standard Shipping: $12.95 via DHL or FedEx. Delivery within 10-15 days after shipment.
  • Free Shipping: For orders over $50 via EMS. Delivery within 15-25 days after shipment.

Shipping times may vary due to location, weather, or other external factors. You are responsible for providing a correct shipping address. We are not liable for delays caused by carriers or unforeseen circumstances.

6. Returns and Exchanges

We stand behind the quality of our plants. Please review our policy carefully.

Eligibility

Returns or exchanges must be requested within 15 days of delivery. To be eligible, items must be:

  • In the same condition as received (healthy and undamaged).
  • In original packaging if possible.

Non-returnable items: Plants that have perished due to improper planting, weather, or care after delivery; personalized or custom orders (unless damaged on arrival).

Process

To initiate a return or exchange:

  1. Email us at [email protected] within 15 days of delivery with your order number and details.
  2. We may request photos to assess the issue.
  3. If approved, we will provide return instructions.
  4. Ship the items to the provided address using a trackable service.

Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).

Refunds and Exchanges

Refunds are processed to the original payment method within 7-10 business days after we receive and inspect the return. For exchanges, we will ship the replacement once the return is received, with standard shipping charges applied unless due to our error.

7. User Responsibilities

As a customer, you agree to:

  • Provide accurate and complete information when placing an order.
  • Care for the plants according to provided instructions upon delivery.
  • Inspect plants upon delivery and notify us of any issues within 15 days.
  • Cover return shipping costs for non-error-related returns.

8. Limitation of Liability

NatureNest Gardens Store is not liable for:

  • Plants that perish due to improper care, planting, or environmental factors after delivery.
  • Minor variations in plant size, color, or bloom time due to natural growth.
  • Delays or damages caused by shipping carriers or unforeseen events (e.g., weather).
  • Indirect or consequential damages arising from the use of our products.

Our total liability for any claim related to your order shall not exceed the purchase price of the products in question.

9. Privacy and Data Protection

We value your privacy. Our Privacy Policy (available on our website) explains how we collect, use, and protect your personal information. By using our site, you consent to these practices.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of Virginia, USA. Any disputes will be resolved through friendly negotiation first. If unresolved, disputes may be submitted to the courts of Virginia Beach, Virginia.

11. Changes to Terms

We may update these Terms periodically. The latest version will always be posted on our website with the effective date. Continued use of the site after changes constitutes acceptance of the updated Terms.

12. Contact Us

If you have any questions about these Terms, please contact us:

  • Email: [email protected]
  • Address: NatureNest Gardens Store, 621 Don Jackson Lane, Virginia Beach, VA 23450, USA

Thank you for being part of our community dedicated to cultivating beautiful, sustainable gardens. We appreciate your trust and are here to support your gardening journey every step of the way.