At NatureNest Gardens Store, we take pride in providing our eco-conscious community with healthy, vibrant perennial plants that bring beauty and purpose to your garden. We stand behind the quality of our plants and want you to be completely satisfied with your purchase.

If you’re not entirely happy with your order, we’re here to help. Please review our policy below for returns and exchanges.

Return & Exchange Timeframe

We accept returns and exchanges for eligible items within 15 days of receiving your shipment.

Eligibility Conditions

To be eligible for a return or exchange, your item must be:

  • Returned within 15 days of delivery
  • In the same condition as you received it (healthy and undamaged)
  • In its original packaging, if possible
Please note: Due to the perishable nature of live plants, we cannot accept returns or exchanges for plants that have perished due to improper planting, weather conditions, or care after delivery. Our guarantee covers plants that arrive damaged or in poor health.

Non-Returnable Items

Based on our product categories, certain items may be difficult to return due to their nature:

  • Plants in compromised condition: Plants that show signs of disease, pest infestation, or that have perished after delivery due to planting or environmental factors cannot be returned.
  • Personalized items: Any customized or specially ordered plants are not eligible for return unless they arrive damaged.

The Return & Exchange Process

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the issue.
  2. Provide Information: We may request photographs of the plants to assess the situation and determine the best solution.
  3. Receive Instructions: If your return is approved, we will provide you with return shipping instructions and the address to send your package.
  4. Ship Your Return: Carefully package the plants and ship them to the address provided. We recommend using a trackable shipping service.
  5. Processing: Once we receive your return, we will inspect the items and process your exchange or refund within 5 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or damaged upon arrival).

Refunds

After we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original method of payment within 7-10 business days. The timing of the refund appearing in your account may vary depending on your payment provider’s policies.

Accepted payment methods for refunds: Visa, MasterCard, JCB, and PayPal.

Exchanges

To exchange an item for a different plant, please follow the return process above. Once we receive your return, we will ship the replacement item to you. Standard shipping charges will apply for the new shipment unless the exchange is due to our error.

Return Request Email Template

To initiate a return or exchange, please use the following template when emailing us at [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Dear NatureNest Gardens Support Team,

I would like to request a return/exchange for my recent order. Below is my information:

  • Order Number: [Your Order Number]
  • Product Name(s): [Name of Product(s)]
  • Reason for Return/Exchange: [Please describe the issue]

Please provide instructions on how to proceed with the return/exchange.

Thank you,

[Your Full Name]

Contact Us

If you have any questions about our returns and exchanges policy, please contact our customer service team:

Email: [email protected]
NatureNest Gardens Store
621 Don Jackson Lane
VIRGINIA BEACH, US 23450

Thank you for being part of our community dedicated to cultivating beautiful, sustainable gardens. We appreciate your trust in NatureNest Gardens.