Privacy Policy

At NatureNest Gardens Store (“we,” “us,” or “our”), we believe in cultivating not just beautiful gardens but also a secure and trustworthy online environment for our community of eco-conscious gardeners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website newgardenplantsus.com.

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our website.

1. Information We Collect

We may collect the following types of information:

• Personal Information: When you make a purchase or create an account, we collect information such as your name, email address, shipping address, billing address, and payment information.
• Transaction Information: Details about purchases you make through our website, including products ordered, purchase date, and payment method.
• Technical Information: IP address, browser type, device information, and pages visited on our site.
• Communication Data: Records of correspondence when you contact our customer service team at [email protected].
• Preferences: Information about your gardening interests and preferences based on your browsing and purchasing behavior.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders for our perennial plants, shade plants, sun plants, and native species
• To provide customer support and respond to your inquiries
• To improve our website, products, and services based on your preferences
• To send you information about new products, promotions, and gardening tips (with your consent)
• To prevent fraudulent transactions and enhance security
• To comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We value your privacy and do not sell your personal information to third parties. We may share your information with:

• Payment Processors: To facilitate secure transactions through Visa, MasterCard, JCB, and PayPal
• Shipping Partners: To deliver your plants to your address (within our service areas excluding Asia and select remote regions)
• Service Providers: Companies that help us operate our website, conduct marketing, or provide customer service
• Legal Authorities: When required by law or to protect our rights, safety, or property

All third parties are required to maintain the confidentiality and security of your information.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers, and we use advanced encryption technology to protect financial transactions.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we maintain high standards to safeguard your data.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability (receiving your data in a structured format)
• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. These technologies help us understand your gardening preferences and show you relevant products.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

We may use analytics services to help us understand how visitors use our site, but this data is aggregated and anonymized.

7. International Data Transfers

As we serve customers globally (excluding Asia and select remote regions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

10. Contact Us

Thank you for trusting NatureNest Gardens with your garden dreams and your personal information. We’re committed to protecting your privacy as we help you cultivate beauty and purpose in your backyard.